The legal framework for the use of our services.
These General Terms and Conditions (GTC) govern the contractual relationship between Mercury Masters GmbH (hereinafter "Provider") with its registered office at Jahnstr. 9/8 and the users (hereinafter "Customers") of the services offered on mercurymasters.com.
The Provider renders services in the field of technical consulting, training, and project support, which require a high degree of expertise and specialization.
The specific services are derived from the respective individual agreement (offer, order confirmation). The Provider undertakes to perform the agreed services with due care, the necessary expertise, and appropriate professional qualification.
The Customer is obliged to provide all information, documents, and access necessary for the fulfillment of the contract completely and in a timely manner.
The Customer ensures that all information and data provided are correct and complete. Incomplete or incorrect information may impair the quality and timeframe of service delivery.
The Customer appoints a responsible contact person who is authorized to make necessary decisions and approve interim results. Delays caused by the Customer may lead to corresponding adjustments in the project schedule.
The remuneration is based on the agreed scope of services and the agreed type of remuneration (hourly rate, flat rate, etc.). All prices are plus statutory value-added tax.
The liability of the Provider is limited to intent and gross negligence. In the case of simple negligence, liability is limited to the typically foreseeable damage, but at most to the amount of the remuneration agreed for the respective order.
Liability for indirect damages, lost profits, or data loss is excluded to the extent permitted by law. This limitation of liability does not apply in the event of a breach of essential contractual obligations (cardinal duties), claims under product liability law, or damages resulting from injury to life, body, or health.
The contract duration results from the respective agreement. Continuing obligations can be terminated by either party with a notice period of four weeks to the end of the month.
The right to terminate without notice for good cause remains unaffected for both contracting parties. Good cause exists in particular if the other party breaches essential contractual obligations despite a warning or is in significant payment default.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from this contractual relationship is, to the extent legally permissible, the registered office of the Provider.
The Provider reserves the right to amend these GTC with effect for the future. The amended terms will be communicated to the Customer by email to the stored address. They are deemed approved if the Customer does not object within four weeks of receipt of the notification. This legal consequence is specifically pointed out in the amendment notification.
Questions regarding these terms should be directed to: Mercury Masters GmbH, Jahnstr. 9/8, Email: info@mercurymasters.com, Phone: (0421) 489 6275.